At p0ki, your privacy is not merely a legal obligation — it is a core value we have upheld since day one. This document clearly explains how we collect, use, store, and protect the personal information of every Malaysian member who trusts our platform.
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Before reading the full policy, get to know the six core commitments that underpin how p0ki handles the personal data of every Malaysian member responsibly.
📌 Important Note: This Privacy Policy applies to all registered members who use the p0ki platform at p0ki.my. By registering an account or continuing to use our platform, you agree to the terms set out in this document. Read alongside Terms & Conditions we recommend for a complete overview.
For clarity, the following are definitions of key terms used in this p0ki Privacy Policy document:
P0ki only collects personal data that is genuinely necessary to operate the platform safely, lawfully, and efficiently. We do not collect excessive or irrelevant information. Below are the categories of data we collect and the reasons they are required:
Data You Provide Directly:
Automatically Collected Data:
✅ Data Minimisation Principle: p0ki adheres to the principle of data minimisation – we only collect what is strictly necessary for the purposes stated. You will never be asked to provide information that is irrelevant to your use of the platform, and we do not collect sensitive categories of personal data such as health information, religious beliefs, or political affiliations.
The personal data we collect is used solely for legitimate, specific, and transparent purposes. Below is a full explanation of how p0ki uses your information:
| Purpose of Use | Data Involved | Legal Basis |
|---|---|---|
| Creating and managing your p0ki account | Name, IC, email, phone | Contract / Consent |
| Processing deposits & withdrawals in MYR | Payment details, transaction records | Contract / Legitimate Interests |
| Identity verification (KYC/AML) | IC, personal information | Legal requirement |
| Fraud detection & security | IP address, usage data | Legitimate interest |
| 24/7 customer support | Support communications, account history | Contract / Consent |
| Responsible gaming & member protection | Game history, set limits | Public interest / Legitimate |
| Promotional communications (if you have consented) | Email, phone number | Consent only |
| Platform improvement & analytics | Anonymised usage data | Legitimate interest |
📣 Regarding Marketing Communications: p0ki will only send you promotional emails or SMS messages if you have given explicit consent during registration or through the communication preferences in your account settings. You may withdraw this consent at any time via the "unsubscribe" link in any email, or by contacting [email protected].
Your data security is p0ki's top priority. We invest well beyond the industry's minimum standards to ensure your information is always protected against any threat.
Technical Security Measures:
Data Retention Period:
P0ki retains your personal data for as long as your account remains active and for the following periods after account closure in accordance with Malaysian legal requirements:
Once the specified retention period has elapsed, data will be securely deleted or anonymised in accordance with established procedures.
P0ki does not sell, rent, or share your personal data with third parties for marketing purposes. However, there are limited situations where data sharing is necessary for legitimate platform operations:
🛡️ Data Processing Agreement: All third parties that receive p0ki data are required to sign a data processing agreement binding them to handle that information in accordance with strict privacy standards. We do not work with third parties that fail to meet the security and privacy standards we have established.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and p0ki's commitment to privacy, you have the following rights regarding your personal data that we hold:
To exercise any of the above rights, please contact our privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond within 21 business days. In cases where additional identity verification is required before processing your request, we will notify you of those requirements.
P0ki uses cookies and related tracking technologies to ensure our platform operates correctly, to enhance the user experience, and to analyse how the platform is used. Below is an explanation of the types of cookies we use:
Managing Your Cookie Preferences:
You can manage cookies through your web browser settings. Most modern browsers – including Chrome, Firefox, Safari, and Edge – provide controls to accept, reject, or delete cookies. Please note that disabling all cookies may affect certain functions of the p0ki platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.
P0ki is a platform for adults aged 18 and above only. We do not intentionally collect personal data from individuals under the age of 18, and we do not provide any services to this group.
Our age verification system is designed to identify and reject registration attempts by underage individuals. However, if you believe that someone under the age of 18 may have registered or is using the p0ki platform, please contact us immediately at [email protected]. We will investigate and close the account in question immediately upon confirmation, and delete all associated data.
Parents and guardians are encouraged to use parental control software to prevent children from accessing gambling websites. If you are concerned about children accessing gambling content, please visit the page Responsible Gaming us for helpful information and resources.
⚠️ For Parents in Malaysia: If you discover that your child under the age of 18 has been using the p0ki platform, contact us immediately at [email protected]. We will handle the matter as the highest priority and within 24 hours, ensuring the account is closed and all data is fully deleted with no penalty to you.
P0ki reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, new technological requirements, or improvements to our privacy practices. The following is how we handle such changes:
Your continued use of the p0ki platform after the effective date of any changes to the Privacy Policy will be considered as your acceptance of the amended policy. We encourage you to review this Privacy Policy page from time to time to stay informed of how we protect your data.
If you have any questions, concerns, or complaints regarding how p0ki handles your personal data, or if you wish to exercise any of your privacy rights, please contact our privacy team through the following:
If you are not satisfied with p0ki's response to your privacy query or complaint, you have the right to escalate the matter to Malaysia's Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.
💡 Helpful Tips: When contacting the p0ki privacy team, clearly state the type of request you are making (data access, correction, deletion, complaint, etc.) and include your relevant account information (username or registered email) to help expedite the process. Never send your full IC number or other sensitive information via regular email – our team will reach out through a secure channel if verification is required.
When people hear about online casino platforms, one of the first concerns that tends to arise — particularly among Malaysian players who are new to the experience — is the safety of their personal information. This is a completely valid concern, and p0ki takes it seriously. In an era where news of data breaches and online fraud is increasingly common, trust cannot simply be claimed — it must be demonstrated through consistent, tangible action.
Since p0ki began operations in 2020, we have made privacy protection one of our most significant technology investments. Not merely because we are required to by law – although we fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) – but because we understand that without trust, no platform can sustain itself in the long run. Experienced Malaysian players know how to distinguish a platform that is genuinely serious about privacy from one that only pays it lip service.
One aspect of p0ki that we are especially proud of is how we handle payment data. When you make a deposit using Touch 'n Go eWallet or DuitNow, p0ki never stores your eWallet PIN or password. These transactions are processed directly by the respective payment provider through a secure gateway, and p0ki receives only a confirmation that the payment was successful — not any sensitive details about your eWallet account. This is the right way to handle payments, and it protects you from unnecessary risk.
Many p0ki players working in the corporate or government sector often ask how their data is used for profiling or targeted marketing purposes. p0ki's answer is clear: we do not use your personal data to build advertising profiles or sell it to any party for marketing purposes. The usage data we analyse is aggregated and anonymised – meaning we can identify general trends (such as which games are most popular on a given day) without ever linking that data to your personal identity.
We also want to address the real, everyday significance of this Privacy Policy for Malaysian players. Whether you're an office worker in Kuala Lumpur who enjoys playing slots on p0ki during your lunch break, or a business owner in Johor Bahru who winds down with a game on your tablet after watching the EPL on a Saturday night – privacy means your personal entertainment activities stay personal. Your employer won't know, your neighbours won't know, and your family will only know if you choose to tell them. Your data at p0ki is your business, and we intend to keep it that way.
P0ki's Responsible Gaming Programme also uses data in ways that benefit you – not us. Our system automatically monitors playing patterns and will trigger an alert if there is a significant change in your gaming behaviour that may indicate a need to speak with our support team. This data is used solely to protect you, not to encourage you to play more. This is the kind of data use we consider responsible and principled.
Cybersecurity is something p0ki never takes lightly. Our internal security team conducts round-the-clock 24/7 monitoring and works alongside independent cybersecurity firms that carry out penetration testing every quarter. Any vulnerability identified — no matter how minor — is patched within 24 hours if it poses a risk to user data. This track record of swift response is a key part of our commitment to uncompromising security.
Finally, we would like to remind all p0ki members that privacy is a shared responsibility. We uphold our end with robust security systems and transparent policies. Your part is to ensure your account password is strong and unique, to enable the two-factor authentication (2FA) we provide, and to never share your login credentials with anyone. Together, we can ensure that your experience at p0ki remains safe, enjoyable, and fully protected.
Have questions about how p0ki protects your data? Find quick answers here.
This Privacy Policy forms part of p0ki's comprehensive policy framework. For a complete overview of how we operate, your rights, and our commitment to a safe and responsible gaming experience, please read all relevant documents below.